Service & Repair

S E R V I C E S

GO InfoTek provides both on-site and carry-in services for all of your computer equipment. This service can be obtained through service contracts, pre-paid time blocks, or time and material billing. As an authorized service provider for AST, Compaq and Hewlett Packard, we handle in warranty, as well as out of warranty, repairs on these and other brands.

We believe that good service is what is expected, and that is what we deliver - fast, reliable, and cost-effective service.

Service Options

Block-Time Service - Block-Time service is designed for those clients who require more than a few hours of service each month. By pre-purchasing time in quantity clients receive discounted rates for technical services. Block-Time can be used for any labor-related service (telephone, consulting, carry-in, or on-site)

Time and Material Service - This service option is designed for those clients that have equipment still covered under manufacturer warranty or have a strong internal IS department to assist them with their day-to day needs or products that they are not familiar with.

Time only Service - This service agreement covers all time spent on-site or for telephone support at a flat rate, but does not include any parts.

Material only Service - This service agreement covers all parts and materials needed to support your computer needs. All time spent by our service engineers will be billed at regular rates.

Telephone Support Service - Telephone support service, otherwise known as Help-Desk service provided by GO InfoTek covers most ``off the shelf" software packages and assists with basic Systems setup and troubleshooting. This service can be constructed from an annual, monthly, or Block-Time Service contracts.

Please contact our Webmaster with questions or comments.
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